Live interaction continuityContinuity for live customer interactions

The call stays.The path changes.

When an agent disconnects, Ronicity keeps the customer interaction alive and its context intact.When an agent disconnects, Ronicity keeps the interaction alive and its context intact.

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Illustrative. Recovery options depend on deployment and integrations.

Diagram in three steps. Connected: a customer on a live call is connected through the Ronicity continuity layer, which keeps conversation history, customer intent, session state and business context, to a remote agent on home Wi-Fi. Preserved: the agent's home connection fails; Ronicity holds the customer-side session and its context, and the path to the disconnected agent goes inactive. Recovered: the original agent reconnects, or the conversation moves with its context to another human agent or an AI agent.

The Problem

A dropped connection shouldn't end the conversation.

Agents work over home Wi-Fi and networks IT doesn't control. When that link fails, the conversation can end with it.

Without continuity

The conversation breaks with the connection.

  • The call ends unexpectedly.
  • The customer must call again.
  • The next agent may start without context.
With Ronicity

The interaction has a path to recovery.

  • The customer side can stay anchored during an agent-side failure.
  • Session state and context can be retained.
  • The agent reconnects, or another human or AI agent takes over.
How It Works

Detect. Preserve. Recover.

A continuity layer around the contact-center platform you already use.

Detect

Spot the disruption.

Monitors connection quality and interaction status to identify a failure.

Preserve

Hold the customer side.

Maintains the customer-side session and interaction state, where supported, while the agent is disconnected.

Recover

Continue the conversation.

Reconnects the agent, or transfers to another human or AI agent with context intact.

Our Technology

Powered by PathSteer™

Ronicity's session-continuity technology.

Single connection

Preserve the session.

Designed to retain session state through a disruption. No second connection required.

Multiple connections

Preserve the path.

Traffic can steer to an alternate available path.

How PathSteer works

Who It's For

Built for distributed contact centers.

Remote agents

Home Wi-Fi and consumer broadband.

Hybrid contact centers

Teams across offices and homes.

Business process outsourcers

Large, distributed workforces.

AI-assisted contact centers

Handoffs between AI and human agents.

Platform Compatibility

Keep the platform you already trust.

Designed to work alongside your existing contact center. No new routing, no replaced workflows.

Cloud and on-premises contact centers Human and AI-assisted interactions Remote, hybrid and office-based agents

Platform integrations are in development for our initial commercial rollout.

The Team

Built by engineers who lived these failures.

Founded by engineers from contact-center infrastructure, real-time communications and carrier-grade networking, with an experienced technology operator.

Contact-center expertise

Platforms, signaling, media and customer workflows.

Network architecture

Routing, high availability and resilient communications.

Commercial execution

Taking technical products to market.

Get In Touch

Keep the interaction moving.

We're engaging select contact-center operators, technology partners and prospective pilot customers.

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